RETURN AND REFUNDS

CANCELLATION POLICY:
Order once placed cannot be altered/cancelled under any circumstances.


RETURN/REFUND POLICY:

  • No return. Reshmikala is not liable to accept any returns if the customer is not satisfied with the design, colour or quality of the product.
  • No refund. Reshmikala is not liable to pay any refund to the customer once the order is placed/delivered.
  • Only EXCHANGE are allowed . 

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FOR EXCHANGE:

  • The customer needs to report exchange within 48 hours of delivery. You can drop us a mail at connect.reshmikala@gmail.com or whatsapp us at 9525308532.
  • The customer would have to courier the product to Reshmikala. Once received,  the customer is required to pay delivery charges for the exchange parcel.
  • We do not provide exchange for international orders.
  • The customer would be allowed to exchange with another product of same or higher price value. The remaining amount to be paid by customer at the time of exchange.
  • Exchange will be accepted only if the product is unused , unwashed , or unworn. If the product does not pass the quality check, request for exchange will be declined by the company.
  • You get a one time  exchange per PURCHASE. Make sure to check our size chart before ordering.
  • Both sides shipping charges for the exchange will be borne by the customer, depending upon the weight of the product. We do not provide reverse pickup.
  • Opening video is mandatory for exchange. There should be no cuts in the video. It should properly show the complete package and name receipt on the top before opening the video.

 

CLAIMS
Our products go through a quality check before being dispatched to the customer. Our team ensures that all the ordered products are rightly packed.


To report any claim-

  • Inform us within 24 hours of delivery.
  • Opening video is mandatory to claim any damages/ defects or missing products. There should be no cuts in the video. It should properly show the complete package and name receipt on the top before opening the video.
  • No claims will be entertained without an opening video.
  • If the video has any cuts or fails to show the actual packaging, the claim request would be denied.
  • Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging are eligible for exchange.


PRODUCT IMAGES
We at RESHMIKALA try to capture the real colour and look of the product as much as possible. However 10-12% colour deviation is possible due to different phone resolutions and camera lights for which subtle variations must be acknowledged. please don’t expect an exchange or return for the same.


CUSTOMER SERVICE
MON-FRI: 11.00-5.00P.M.
Reach out to us on Whatsapp 9525308532 or on
Email: connect.reshmikala@gmail.com